Ooma Mobile HD app • Cannot pick up call when Android Auto is active
When a call is forwarded to the app but I'm in my car and Android Auto is active, I cannot answer the call any way I've tried. I think there must be a fundamental incompatibility. I'm going to...
View ArticleOoma Telo Installation - Forum • Problem dialing on specific number
When I try to call my brother's Verizon cell phone from Ooma telco, I have dial tone, but the call does not complete, just dead air. However, on my brother's end, he hears me, his cell phone rings,...
View ArticleOther Support Topics • Voice mail problem from handset
Accessing any voicemail command from handset seems to send the command three times. This creates up to two error messages (something like: that command is not recognized). For example, when deleting...
View ArticleOoma Telo Installation - Forum • Re: Problem dialing on specific number
This is called either half-duplex calling (if only end can talk at a time, but you are still able to carry on a conversation as if you are on walkie-talkies) or one-way calling (if audio only goes one...
View ArticleOoma Telo Installation - Forum • Re: Problem with call made!
Also check whether the router firewall is blocking any of the network ports that Ooma uses.Statistics:Posted by Robek — Tue Feb 11, 2025 8:19 pm
View ArticleOther Support Topics • Re: TCP/1582
Contact Ooma support directly, to ask about that. They may need to update their documentation.Statistics:Posted by Robek — Tue Feb 11, 2025 8:21 pm
View ArticleOoma Telo - Calling and Usage • Re: Low quality voice prompts from Ooma device
Try alternate ways to access voicemail (for example, from the Telo, telephone, HD2/HD3 handset, browser, or email), to determine whether they have similar issues with the quality of the voicemail...
View ArticleOoma Telo Installation - Forum • Re: Configuring Ooma Telo with Handsets,...
It's "Telo", not "Telco". The Telo can support more phones than the Linx can, (as explained here, here, and here). So, (as kevin_anderson_dbq suggested), connecting the Linx to the office phone and...
View ArticleOoma Telo Installation - Forum • Re: Dialing one Ooma number to another?
The forum's Search bar (usually in the upper-right corner) is an excellent resource, for answering questions that other users have also asked. That may take much less time than writing up a post, and...
View ArticleOoma Telo Installation - Forum • Re: Garbage in Favorites
Ooma's support website is an excellent resource for answering questions; it also provides a search bar. For the 'My Ooma' dashboard, "Favorites" just refers to the top five (or less) callers currently...
View ArticleOther Support Topics • Re: Voice mail problem from handset
Is this happening with an Ooma handset, or with some other (third-party) handset? Try accessing voicemail from a different handset (if available), or from an external telephone, to determine whether...
View ArticleSuggestions and Feature Requests • Call Control
Telus has a call control feature that asks incoming callers to press a random number from 0-9. It has greatly reduced the number of spam callers my friend has received and I would like Ooma to set up...
View ArticleCall Quality • Jitter? 5ms or 30ms?
I had problems with my 11 year telo. Support had me perform speed tests at https://www.ooma.com/business-internet/check-speed/ which reported jitter in the 3-7ms range over a number of tests. The...
View ArticleCall Quality • Re: absolute garbage call quality
one thing you can try is to complete remove your home network from the equation (for testing). Install and set up the Ooma app on your mobile phone. Turn WiFi off on your phone so you are only using...
View ArticleSuggestions and Feature Requests • Re: Call Control
Until Ooma decides to implement a feature like this, here are a few possible workarounds:set up more aggressive custom call blockingset up Google Voice Extensions, and enable Google's Call Screening,...
View ArticleCall Quality • Re: Jitter? 5ms or 30ms?
As the blog states: "there’s some debate about acceptable levels of network jitter". Ooma's network check tool color codes most of its performance metrics, (green=good, yellow=marginal, red=bad). The...
View ArticleOther Support Topics • Upgrading from Telo to LTE
My Dad has an Ooma Telo that was purchased last June. We've been having problems with the Internet where he's at, so I've purchased an Ooma Telo LTE. That raises a couple of questions.1. Can I just...
View ArticleOther Support Topics • Re: Upgrading from Telo to LTE
You should contact Ooma and have them transfer the account from the old Telo to the new one.Statistics:Posted by MLXXXp — Wed Feb 19, 2025 3:22 am
View ArticleOoma Telo - Calling and Usage • Call Recipient can hear me but I can't hear them
6 - 9 months ago (maybe longer) most of the time when we make a call using our AT&T wireless handset (the base is plugged into the ooma box), the phone will ring once or twice and then go quiet on...
View ArticleOoma Telo - Calling and Usage • Re: Call Recipient can hear me but I can't...
I am experiencing the same issue?Statistics:Posted by domm — Thu Feb 20, 2025 6:52 pm
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